Frequently Asked Questions

Shoresy Jerseys

If you have ordered a Shoresy Jersey recently and have not received your shipping notification, please reach out to us and we will assist.

Discounts

Here is the scoop on all our latest discounts!. You can get 10% OFF of your first order when you sign up for the Letterkenny Newsletter. Free Shipping in the US and Canada over $100. Currently offering free shipping on jerseys, including internationa

Known delays with orders due to supply chain

The following items have had delays caused by supply chain issues. --NO KNOWN DELAYS--. If your order includes one of these items we will provide updates here on expected timing. Letterkenny Opoly Board Game - this product is now available for pre-or

Where do you ship from?

We currently ship from the United States to Canada and International. Shipping charges for your order will be calculated and displayed at checkout.

How do I cancel my order?

ORDER MODIFICATIONS/CANCELLATIONS:. We accept cancellations and order modifications on orders up to 48 hours after the order is placed. If you require a modification or cancellation, reach out to us via our Contact Form with your order # and the requ

Gus N Bruno Orders

Gus N' Bruno orders and processed and fulfilled by SpeakEasy Co. If you have an inquiry about your Gus N' Bruno Whisky order, please contact [email protected]

Order Status Information

For more information visit our Help Center, where you can login with the email used at check-out for updates on the status of your order. Your order can take a maximum of 30 days to arrive based on courier timelines. Exceptions may apply for pre-orde

What do I do if my order is lost?

If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service. - Make sure you have checked your tracking number. - Check if a mail carrier has left a notice at your door. - Check with your loca

There was an item I wanted to buy yesterday but isn’t in the store anymore, where did it go?

There was an item I wanted to buy yesterday but isn’t there today, where did it go?. Our website is updated daily and new inventory is added frequently. If you do not see your item or size available, then we unfortunately do not have this item in sto

Why didn't all of my items ship together?

Most orders leave our warehouse within 48 hours of order processing. In some cases, orders with multiple items are shipped in more than one package. Some reasons for why items ship separately include the following:. Order contains a large amount of i

How do I return an incorrect item?

If you received an incorrect item, please reach out to us through our contact form. Be sure to have your order # ready and an image of the item you received in error to ensure a speedy resolution.

I ordered the wrong size, can I exchange my item?

Exchanges. Currently we provide size exchanges on incorrect sizes at the cost of a return and restocking fee, which is based on current shipping rates. How it works:. 1. We'll send you an invoice for the return and restock fee with a return label for

My item was damaged, how do I get it replaced?

Do you offer customized items?

Do you offer Customized Items?. Currently we offer personalized custom jerseys for a variety of teams as seen in Letterkenny and Shoresy. To view these products, you can follow this link to our Hockey section in our store:. https://www.letterkenny.tv

I bought a Shoresy Funko Pop in a mixed order over 100USD, why didn't I get free shipping?

I bought a Shoresy Funko Pop in a mixed order over 100USD, why didn't I get free shipping?. If your order contains other items that are not pre-orders, our system is configured to split your order and set the Shoresy Funko Pop pre-order aside for fut

When does my Shoresy Funko Pop Pre-order ship?

When does my Shoresy Funko Pop Pre-order ship?. This Funko POP Pre-Order ships in August. Delivery time will be based on the shipping service you select at the time of purchase. Once they arrive in our shipment center, it will take us 5-7 days to fil

How long will it take to get my Never Lose Again or Hard No pre-order?

We are expecting these products ship between June 21-25. Delivery time will be based on the shipping service you select at time of purchase.

What happens if I have a mixed order, a pre-order item and another item in my basket?

Our system is configured to split your order and set the pre-order for future fulfillment. The other items will be processed, fulfilled, and shipped on our normal timelines. Note: Free Shipping over $100 USD applies to each shipment in your order, no