What do I do if my order is lost?Updated 20 days ago

Lost Package
If the delivery timeframe has passed or the tracking on your order shows delivered and you have not received your package, please reach out to our customer experience team via our  Contact Form. We will be happy to assist in locating your package.

If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service.

- Make sure you have checked your tracking number

- Check if a mail carrier has left a notice at your door.

- Check with your local postal office, as this item may be held in a local parcel locker.