Shipping PolicyUpdated 18 days ago

ORDER PROCESSING:

Your order can take a maximum of 30 days to arrive based on courier timelines. 

Exceptions may apply for pre-orders. 

Once your order is placed, you will receive an email confirming payment. Please allow 48 hours for order processing.  When your order ships, you will receive a confirmation email with a tracking number. You will be updated on any carrier delays in transit, and a final notification will be sent once your package is delivered.   

STORE PICKUP:

At this time we do not offer store pick-up.

DOMESTIC SHIPPING RATES AND ESTIMATED DELIVERY TIMES:

We ship domestically from both the USA and Canada, depending on item availability. If your order includes items only available at one of our shipping centers, it may be split into multiple shipments at no extra shipping cost. However, please note that customs charges may apply.

Shipping charges for your order will be calculated and displayed at checkout.  

We currently offer 3 tiers of domestic shipping in USA:

We currently offer 2 tiers of domestic shipping in Canada.

Please note that the estimated delivery time begins once your order has been picked up by the mail carrier.  

If your order has not arrived after 30 days, please reach out to our customer service team via our Contact Form for help locating your order.

INTERNATIONAL SHIPPING:

We offer international shipping from the USA.  

Shipping charges for your order will be calculated and displayed at checkout.

Please note all international orders are final sale.

CUSTOMS AND DUTIES: 

Your order may be subject to import duties and taxes (including VAT), which are incurred once

a shipment reaches your destination country. Pitter Patter Live is not responsible for these

charges if they are applied and are your responsibility as the customer.