ORDER PROCESSING:. Your order can take a maximum of 30 days to arrive based on courier timelines. Exceptions apply for pre-order items, as well as personalized jerseys, which have a processing timeline of 12-16 weeks. Once your order is placed, you w
REFUNDS, RETURNS AND EXCHANGES:. We accept size exchanges within 30 days of delivery. If the item is unused and in its original condition, we will exchange it for a different size (up or down) for a return shipping fee and a restocking fee. Please no
Some items in your order may ship from a different location and are processed in a separate shipping category. Because of this, they do not count towards the free shipping threshold. If you have any questions please use our contact form to reach out
When ordering one of our authentic jerseys, it’s important to know how the sizing works, especially if you’re looking for a comfortable fit. Our jerseys are game-ready, designed to accommodate hockey gear underneath and be worn on the ice. That means
Size charts are featured on every product detail page just below the product description. If the item is no longer available in a certain size, that size will be crossed out as shown below:. For a complete list of our size charts, click here.
Welcome Discount: 10% Off Your First Order. Are you new to our store? Welcome! Enjoy a 10% discount on your first order when you sign up for our newsletter! Start shopping now and experience Letterkenny and Shoresy merchandise at a discounted price!.
For more information visit our Help Center and login with the email used at check-out for updates on the status of your order. Your order can take a maximum of 30 days to arrive based on courier timelines. Exceptions may apply for pre-orders. Once yo
We currently ship from the USA and Canada. Shipping charges for your order will be calculated and displayed during checkout, however, customs and duties may apply. For further details, please refer to our Customs and Duties Article.
We ship from both the USA and Canada. Please be aware that your order may be subject to import duties, taxes, and other fees (including VAT) once it reaches your destination country. These charges are determined by your local customs authorities, and
In some cases, orders with multiple items are shipped in more than one package. Some reasons for why items ship separately include the following:. If your items are going to be shipped separately, you will receive separate shipping confirmations for
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service:. - Make sure you have checked your tracking number. - Check if a mail carrier has left a notice at your door. - Check with your loc
We cannot guarantee address changes after an order has placed. We strive to ship your order as soon as it is placed. Placed orders are automatically routed into our fulfillment queue for shipping. If you wish to request an address change, reach out
Exchanges. Currently we provide size exchanges on incorrect sizes at the cost of a return and restocking fee, which is based on current shipping rates. How it works:. 1. We'll send you an invoice for the return and restock fee ($25 USD) with a return
All items returned will be inspected upon arrival and will be declined for one of the following reasons:
As per our policy, all sales on personalized jerseys and pre-order items are final. Please double check our size charts before ordering these items.
Be sure to have your order # ready and an image of the item you received in error to ensure a speedy resolution.
If you've misplaced your coupon code before checking out, don’t worry—we can help!. To retrieve or verify your coupon code, please reach out to our customer service team through our contact form with the following details:. Our team will review your
At this time, the Letterkenny | Shoresy Official Online Store is the only place to get officially licensed gear.
Our website is updated daily and new inventory is added frequently. If you do not see your item or size available, then we unfortunately do not have this item in stock. All available sizes for a particular item are displayed on the product detail pag
Welcome to the Official Letterkenny and Shoresy store. All the products we carry are 100% authentic and are designed by our in-house team of Letterkenny and Shoresy experts and approved by the series' creator. From Pitter Patter to Puppers and Sudbu
Unfortunately, we are unable to process exchanges for Shoresy Fall Classic event merchandise, as our team only handles the online store. We do not have access to the event merchandise inventory. If you have further questions, please use our contact f
For inquiries related to the Shoresy Fall Classic, please reach out directly to [email protected]. We’ll make sure your questions are addressed by the right team.
Shoresy Fall Classic Information Inquiries:. Any inquiries regarding the Shoresy Fall Classic can be answered at shoresyclassic.com in our FAQ. Ticket Inquiries:. For ticket information, please reach out directly to Ticketmaster, as they handle all
Currently we offer personalized custom jerseys for a variety of teams as seen in Letterkenny and Shoresy. To view these products, you can follow this link to our. https://www.letterkenny.tv/collections/hockey. Please note: All sales are final and cus
Gus N' Bruno orders and processed and fulfilled by SpeakEasy Co. If you have an inquiry about your Gus N' Bruno Whisky order, please contact [email protected]
Occasionally, our system may prevent an order from shipping to your chosen address. This issue typically arises from a mapping configuration related to a specific item or a combination of items in your cart. If you experience this, the best course of
Our system is configured to split your order and set the pre-order for future fulfillment. The other items will be processed, fulfilled, and shipped on our normal timelines. Please note that this does not apply to orders with a mixed cart that includ
Product images are for reference only; actual items may vary in color, design, or details due to production processes and display settings. All items have a size tolerance of +/- 2 inch. For any concerns, please contact our customer support team.