All articles

Why won't my order ship to my address?Updated 8 months ago

Occasionally, our system may prevent an order from shipping to your chosen address. This issue typically arises from a mapping configuration related to a specific item or a combination of items in your cart.

If you experience this, the best course of action is to reach out to us through our contact form with the following details:

  1. Your Shipping Address: The full address you're attempting to use.
  2. Items You Wish to Purchase: Let us know what's in your cart.
  3. Web Browser & Version: Specify which browser and version you're using to shop.
  4. Your Device: Are you on Android, iOS, PC, or Mac?
  5. Screenshot (if possible): A real-time screenshot of the issue you're encountering can help us troubleshoot more effectively.

Once we have this information, we’ll work quickly to resolve the issue and help you complete your order.

Was this article helpful?
Yes
No