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Why has my order not moved from the tracking number provided?
Occasionally, the tracking information may not update immediately. This can happen during international transit when the package is between countries. The tracking will update once it arrives in your local country or if there are significant changes
What happens if I receive a package I did not expect?
If you receive an unexpected package that you did not anticipate, and you have already received your initial order, it is possible there was a mix-up in our shipping process. In such cases, you are not required to complete any customs declarations or
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